F.A.Q

HOW DO I ORDER A PRODUCT ?

 

To order a cetain product or more products use the form and please specify the size, quantity and the adress to which we should ship to, phone number, payment type, and the way of shipping you agree.

 

HOW DO I ORDER DOLL CLOTHING ?

 

Again, use the form to specify details like in a regular order.Prices vary from 5 euros up to 18euros.Models shown on the site will not be always identical.Before shipping we will contact you and share a photo of the actual product.

 

HOW DO I PAY ?

 

Payment can be done trough courier, when the product arrives at the destination or bank transfer(in this case the product is going to be shipped after the payment)

 

HOW ARE THE PRODUCTS SHIPPED ?

 

Products are shipped trough any shipment method you agree with.There’s also going to be a shipping fee that is going to be supported by the buyer.

 

How much time does it take for the product to arrive at the destination?HOW MUCH TIME DOES IT TAKE FOR THE PRODUCT TO ARRIVE AT THE DESTINATION?

 

It can take up to 48 hours depending on the shipping location for the products that we have in stock.For products that are not in stock it can take up to 21 days for them to be delivered.For special orders such as personalized dresses shipping time can go up to 30 days.Please aknowledge the fact that delivering outside of Romania might take more time than described above.

 

WHAT HAPPENS WHEN PLACING SPECIAL ORDERS ?

 

Depending on the size, model fabric you request you will need to pay in advance half of the product’s value.In some cases the price might not be exactly the same as listed on the website.

 

HOW CAN I RETURN PRODUCTS ?

 

According to O.G. 130/2000 products can be returned in 10 days after the prodcut has been received.In order for the product to be eligible for return it must have the original packaging and no sings of damage or use.Before returning a prodcut please notify us by email at contact@belladesign.ro. We take the privilege to refuse orders that we have not been notified about.The buyer will have to support extra fees for the delivery of the product back to it’s destination.In the case of special orders the buyer will lose half of the payment he had to pay in advance.Special orders that have any damage when receiving make an exception.In this case please contact us in the enxt 48 hours.When the product arrives please check for any possible damage it might have.When returning a product you can choose between a different size or the amount of money back, however you can not ask for a different model.Your money will be given back to you in up to 30 days.

 

WHAT HAPPENS IF I NO LONGER WANT A SPECIAL ORDER PRODUCT ?

 

In case you no longer wish the special order you will lose any money you payed in advance and the sum is not returnable.